{"id":509764,"url":"\/terms-of-sale\/","layout":"standard","version":"2026-03-10T17:50:22.000000Z","blocks":[{"id":4988641,"type":"textBlock","published":1,"size":{"x":12,"y":0},"order":0,"items":[],"properties":{"html":{"id":125932579,"value":"<h3>Terms of Sale<\/h3><h2>Introduction<\/h2><p>These Terms of Sale apply to all purchases made through this website. By placing an order, you agree to these terms.<\/p><p>This store is powered and hosted by <strong>Penna Clothing Ltd<\/strong>, who are responsible for the operation of the platform, manufacturing and fulfilment of all merchandise sold through this website.<\/p><h2>Order Process<\/h2><p>When you place an order, you will receive an order confirmation email acknowledging that your order has been received. This confirmation does not guarantee acceptance of the order.<\/p><p>Orders are accepted once payment has been successfully processed and the order has entered production.<\/p><p>Because items are produced using print-on-demand manufacturing, products are made specifically for each order.<\/p><h2>Pricing<\/h2><p>All prices displayed on this website are in <strong>GBP (\u00a3)<\/strong> and include VAT where applicable.<\/p><p>Penna Clothing Ltd reserves the right to update prices at any time. However, the price charged will always be the price displayed at the time the order is placed.<\/p><h2>Payment<\/h2><p>Payments must be completed at the time of purchase using the available payment methods displayed during checkout.<\/p><p>All payments are processed securely through trusted third-party payment providers. Penna Clothing Ltd does not store full payment card details.<\/p><h2>Production<\/h2><p>All products are manufactured using a <strong>print-on-demand production process<\/strong>. This means items are printed and produced after an order has been placed rather than held in stock.<\/p><p>Production typically begins shortly after an order is confirmed.<\/p><h2>Shipping<\/h2><p>Orders are produced and shipped within the <strong>United Kingdom only<\/strong>.<\/p><p>Delivery times may vary depending on production schedules and shipping services. Estimated delivery times are provided at checkout but are not guaranteed.<\/p><p>Penna Clothing Ltd is not responsible for delays caused by shipping carriers or external factors outside our control.<\/p><h2>Order Changes and Cancellations<\/h2><p>Due to the print-on-demand production process, orders are sent into manufacturing shortly after they are placed.<\/p><p>For this reason, changes or cancellations may only be possible if production has not yet started.<\/p><p>If you need assistance with an order, please visit our <a target=\"_self\" href=\"\/contact\/\" rel=\"noreferrer noopener\"><strong><u>Contact page<\/u><\/strong><\/a> as soon as possible.<\/p><h2>Returns and Refunds<\/h2><p>Because products are made to order, we do not accept returns or exchanges for incorrect sizing or change of mind.<\/p><p>If a product arrives damaged, defective or incorrect, please contact us and we will review the issue and arrange an appropriate resolution where applicable.<\/p><p>To report an issue with your order, please visit our <a target=\"_self\" href=\"\/contact\/\" rel=\"noreferrer noopener\"><strong><u>Contact page<\/u><\/strong><\/a>.<\/p><h2>Liability<\/h2><p>Penna Clothing Ltd will not be liable for any indirect or consequential losses resulting from the use of this website or the purchase of products, except where required by law.<\/p><p>Nothing in these Terms of Sale affects your statutory rights as a consumer under UK law.<\/p><h2>Changes to These Terms<\/h2><p>Penna Clothing Ltd may update these Terms of Sale from time to time. Any updates will be published on this page.<\/p><h2>Contact<\/h2><p>If you have any questions regarding these Terms of Sale or an order you have placed, please visit our <a target=\"_self\" href=\"\/contact\/\" rel=\"noreferrer noopener\"><strong><u>Contact page<\/u><\/strong><\/a> and our team will be happy to assist you.<\/p>"},"borderRadius":{"id":125932580,"value":"#{text.border.radius}"},"textColor":{"id":125932581,"value":"#{text.color}"},"backgroundColour":{"id":125932582,"value":"#0000"},"truncateHeight":{"id":125932583,"value":null},"template":{"id":125932584,"value":"text"},"padding":{"id":125932585,"value":"6"},"fullWidth":{"id":125932586,"value":"0"},"fullBackgroundColor":{"id":125932587,"value":"#{text.fullBackground.color}"},"published":{"id":125932588,"value":"1"},"conditions":{"id":125932589,"value":"[]"}}}],"properties":{"title":{"id":125932576,"value":"Terms of Sale"},"isStorePage":{"id":125932577,"value":"1"},"ogImage":{"id":125932578,"value":"https:\/\/images.podos.io\/koyc8t68evdkctdpvgekkqw77yg7co2h4vkgt0mz5dz4ir75.png.png?w=1200&h=auto"}},"labels":[],"published":1,"sitemap":1,"divisionId":430497,"edited":true,"keyPhraseCampaignId":null}